Entertainment Made Simple" is Universal
Remote Control's commitment and pledge to
our customers
Universal Remote Control is a world leader
in the custom design, engineering,
manufacturing and distribution of
high-quality remote controls and home
automation products. With more than 20 years
of experience, Universal Remote Control
produces a family of innovative IR/RF
products to meet customer requirements
around the world. Our remote control
products range in complexity from a multiple
function universal and learning remote
control with DVD tutorial, to a
feature-rich, PC-programmable remote control
with color touch screen.
Customer Requirements
Our design and engineering professionals
develop products that combine the latest
advances in technology with simplicity of
consumer set-up and use. The proprietary way
we address each customer's unique
requirements is what sets Universal Remote
Control apart from other companies.
Company-owned manufacturing facilities
With ISO 9001 certified manufacturing
facilities located in Korea, Mexico,
Indonesia, and China, we are able to
maintain the highest quality standards
through the strict implementation of quality
control plans and quality assurance
certifications. With multiple distribution
facilities around the globe, as well as
multiple inbound and outbound carriers,
we've established a fulfillment operations
system to ensure that customer products are
delivered on a timely basis. As a safeguard
for those customers whose business may
experience unforeseen increases in sales, we
maintain a reserve stock of product
inventory.
An award-winning product design, research
and engineering group
Our U.S.-based design, research &
development team is supported by a worldwide
group of 50 software, mechanical and
electrical engineers. This team of engineers
has extensive experience in product design,
development and manufacturing of remote
controls. They've assembled one of the
world's most extensive libraries of device
codes for audio, video, and multimedia
components.
We offer superior customer service
We've created a unique customer service
program individually tailored to satisfy the
unique needs of each customer. Our customer
service department provides extensive
product support through "live" telephone,
on-site sales training, DVD tutorial and
Internet-based communication programs.
As one of the world's leading suppliers of
remote controls and wireless input devices,
Universal Remote Control distributes
millions of products each year through four
primary channels: Subscription Broadcast
(Cable), Consumer Retail, Custom
Professional and Original Equipment
Manufacturer.
Subscription Broadcast (Cable)
The world's leading cable and satellite
providers gain significant value from
partnering with Universal Remote Control
because of our proven record of success in
manufacturing remote control and keyboard
products that are simple for consumers to
both install and operate.
Our subscription broadcast products are
manufactured to meet a 99.98% error free
production rate. We match this superior
manufacturing with programming features to
enhance the user experience including all-on
power key, cable lock, macro keys, dedicated
VOD keys and upgradeability. Our products
are designed to meet the rigorous household
demands that are placed on a cable
television or satellite set top box remote
control.
Consumer Retail - Universal Remote Control®
Brand
Our company has developed a new product line
for consumers who desire an easy-to-use
remote control solution for operating
audio/video and home entertainment systems.
The products satisfy demand from both
retailers and consumers for high-quality,
user-friendly, pre-programmed and learning
remote controls at attractive prices.
Manufactured under the Universal Remote
Control brand name, they incorporate
award-winning IR/RF remote control
technology and are designed to operate A/V
components throughout the "whole house."
Customers no longer need to point their
remote control as RF signals pass through
walls, floors and cabinets when used with
the Expander RF receiver.
Custom Professional Products - Home Theater
Master® Brand
Our Home Theater Master® universal/learning
remote controls were introduced in the
mid-1990s for custom installation
professionals and their customers who
require products that operate their
highquality audio/video entertainment
systems.
Recognized leading publications such as The
Wall Street Journal, The New York Times,
Electronic House, Time Digital, CE PRO,
Audio Video Interiors, Home Theater
Magazine, and TWICE have all cited the
positive attributes of our Home Theater
Master® custom professional product line.
These IR and RF products feature innovative
and ergonomic design, are easy-to-program
and use, and can meet the requirements of
any home entertainment system!
Original Equipment Manufacturer
Many world-class companies depend upon on
our product design and engineering
capabilities and manufacturing operations to
produce their custom-branded remote control
products. As an OEM supplier to many leading
high-end audio manufacturers, Universal
Remote Control is recognized today as one of
the world's most successful manufacturers of
remote controls and RF hand-held devices.
Universal Remote Control markets and
licenses proprietary technologies and
software programming and related development
services to world-leading companies and
consumer electronics manufacturers.
Universal Remote Control, Inc.
500 Mamaroneck Avenue
Harrison, New York 10528
(914) 835-4484
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